SJU Reservation Agent
Title: Reservation Agent
Status: Part Time
Location: San Juan, PR
The Seaborne Airlines Reservation Agent will provide services to our new and existing customers via inbound calls.
Applicant must be willing to work flexible hours and able to function competently under pressure. Applicant must have thorough knowledge of Station Operations. Must be at least 18 years old, have the appropriate training and education commensurate for this position, have a satisfactory background check and have experience, education and in accordance with other qualification standards set forth by the Director of Reservations.
Duties and Responsibilities:
Duties may include but are not limited to, the following:
- Assist with inbound telephone, email and Live Chat inquiries
- Confirm and change reservations
- Provide travel and promotion information
- Assist with corporate or groups needs as assigned
- Assist with travel agent inquiries
- Assist with cue processing
- Assist with accommodating customers in response to cancellations
- Process assigned reports
- Provide Live Chat assistance as needed
- Support team members as needed
- Other assigned duties
- Must be proficient in English.
- Spanish and/or French speakers encouraged to apply